Technical Specialist Veeva (m/f/d)

Full Time
Frankfurt am Main, Deutschland
Experienced Professional
April 12, 2023
Remote (hybrid)

As our Technical Specialist Veeva (m/f/d) you will support our CRM team as a technical expert towards IT and key users as well as represent the business towards development partners. Within our Central Commercial Organization (CCO) department, your task is to coordinate and manage the development of our customer platform with external partners, internal IT, and business functions. In addition, you will support the business in implementing the omnichannel strategy where the Veeva ecosystem builds the foundation of our customer platform. 


  • Translate business processes and requirements into functional requirements for development 

  • Collaborate with the CRM team, Customer Data Specialists, and Merz Group IT to create system architecture and interface models 

  • Define and implement development plans aligned with the omnichannel strategy 

  • Act as a technical and process consultant between internal business teams and external development partners 

  • Provide technical support to key users and troubleshoot IT problems 

  • Coordinate and control the platform development: conduct technical feasibility analysis & design solutions, detail requirements, prioritizing of backlog, and follow up on implementation 

  • Work with key users to eliminate implementation hurdles 

  • Evaluate and select solutions in conjunction with the Customer Platform Manager 



  • University degree in Business Administration, IT, or a related field 

  • Demonstrate an understanding of and experience with Veeva products (CRM + Vault), admin certifications in Veeva CRM & Vault are desirable 

  • Understanding of CRM systems, SAP BW, and interfaces 

  • Experience in translating business requirements into technical specifications 

  • Extensive knowledge of software architecture and mapping tools 

  • Working with cloud-based solutions, APIs, database management, and integration platforms are your daily doing 

  • Strong communication skills, a collaborative working style, and analytical skills are describing your profile 




  • Permanent employment relationship with long-term career prospects
  • Flexibility regarding working time which enables a good work-life balance

  • Every employee can contribute reducing the carbon footprint in taking advantage of the offered job ticket
  • Special benefit regarding aesthetic treatments within our “We care for your Beauty” program

  • Attractive compensation with comprehensive social benefits

  • Attractive location with good transport links and modern, well-equipped workplaces
  • Global family business with flat hierarchies and short decision processes

  • Collaboration in multi-functional international teams


Find out more about our benefits here.


The Merz Therapeutics GmbH is headquartered in Frankfurt am Main, Germany, and is represented in more than 90 countries worldwide. As part of the Merz Group, a privately held, family-owned company, we have been dedicated to the development of innovations for more than 110 years.

Merz Therapeutics is committed to improving treatment outcomes for patients around the world. With our relentless research & development efforts and culture of innovation, we strive to identify unmet patient needs and provide appropriate treatments. In particular, we focus on
patients suffering from movement disorders, neurological diseases, liver diseases and other health issues that severely impact quality of life.

For more information, visit https://www.merztherapeutics.com/.

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