Global Medical Suite & CRM Specialist (m/f/d)

Full Time
Frankfurt am Main, Deutschland
Experienced Professional
July 03, 2024

As our Global Medical Suite & CRM Specialist (m/f/d) you play a pivotal role in the implementation of our Omnichannel Strategy. You are taking over the full responsibility for Veeva Vault Medical Suite as an integral part of our global customer platform which also includes CRM and Marketing applications. Together with your Global Medical Affairs counterpart you are providing a platform for our global and local Medical Affairs functions. 

In your role, you are bridging the gap between the medical team, the Veeva system and our IT support team. You would oversee the use of Vault Medical, ensuring compliance, and optimizing performance.

Your experience in Vault Medical Suite will help Merz Therapeutics to generate additional insights based on the data collected during our HCP interactions.



  • Collaborate with Medical Affairs team to define processes, workflows, and best practices for using the Veeva Vault Medical Suite.

  • Support deployment and configuration of the Veeva Vault Medical Suite, ensuring seamless integration with existing systems; especially Veeva CRM.

  • Oversee the maintenance and updates of the Veeva Vault Medical Suite and Veeva CRM.

  • Coordinate with IT support teams to resolve any technical issues

  • Customize the Suite to meet specific Medical Affairs requirements.

  • Stay updated with latest Veeva Vault Medical Suite updates/releases and assess their implications on current processes.

  • Ensure compliance with industry regulations and internal standards.

  • Support to establish a single scientific voice across channels and functions.

  • Monitor user adoption and gather feedback for continuous improvement.

  • Train end-users on suite functionalty.



  • University degree in a relevant field (e.g., Life Sciences, IT, or Healthcare) or comparable professional experience.

  • Experience with Veeva Vault or similar content management systems, certifications are advantageous.

  • Experience in pharmaceutical industry, medical affairs processes and global regulatory requirements

  • Excellent communication and collaboration abilities to work effectively with cross-functional teams.

  • Ability to multitask and manage multiple projects simultaneously with strong problem-solving skills to address any issues that arise with the Veeva platforms.

  • Analytical skills to assess system performance and user feedback with change management skills to effectively implement new processes or updates.

  • Adaptability to changes in software or industry regulations.




  • Individual career development with the purpose of improving the quality of life of our patients

  • Hybrid work model that allows a good work-life balance

  • Attractive location with good transport links, modern workplaces and a company restaurants (€4.15,-/menu)

  • International family business with flat hierarchies and an open, appreciative corporate culture

  • Attractive remuneration with extensive social benefits

  • Variety of employer-subsidized benefits such as WellPass (€17.90,-/month), Germany ticket (€ 10,-/month), Corporate Benefits and JobBike


Find out more about our benefits here.



Welcome to Merz Therapeutics, a leading pharmaceutical company that helps people with movement disorders, neurological diseases, liver diseases and other health conditions regain their quality of life.

We are proud to be a family-owned and value-driven company that has been dedicated to serving the needs of our patients for 110 years and is now a global innovation leader with products in more than 90 countries.

Our goal is to use our products to improve treatment outcomes for patients around the world, thereby reducing the burden of suffering for affected people and their surroundings.

Our dedication and commitment to relentless research and development is to ensure that unmet patient needs are identified and appropriate treatments are provided.

Therefore, become part of our international and motivated Merz Therapeutics family now and help us achieve our goal:


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